Shipping & Returns Policy
We ship worldwide. Delivery times vary depending on product availability, destination, customs processing, and carrier operations. Any import duties, taxes, or customs fees charged by the destination country are the customer’s responsibility unless we state otherwise at checkout.
Cancellations and change-of-mind returns
Once an order has been confirmed and shipped, we do not accept cancellations, returns, or exchanges for a change of mind. If you need to change an order before it ships, contact us as soon as possible. We will let you know whether the change is still possible.
Damaged, incorrect, or significantly different items
If your order arrives damaged, contains the wrong item, or is significantly different from its description, email connect@iamthai.co within 48 hours of delivery where possible. Include your order number, a description of the issue, and clear photos of the product and packaging.
We will review each case and contact you with the available resolution, which may include a replacement or refund where appropriate. Please wait for our instructions before sending an item back.
If a refund is approved, we will confirm the amount, payment method, and expected processing time by email. [Add the store’s usual refund timeframe here.] [State who pays return shipping when a return is requested.]
This policy does not limit any rights customers have under applicable consumer protection law.
For questions about delivery, returns, or refunds, contact connect@iamthai.co.