Shipping Policy
At IAMTHAI.CO, we are committed to delivering carefully curated Thai products to customers worldwide.
Shipping times may vary depending on product availability, destination country, customs procedures, and logistics partners. Once an order has been confirmed and dispatched, customers will receive relevant shipping and tracking information where applicable.
Please note that international shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.
Returns & Refunds
No Return Policy
Due to the nature of our products, international shipping processes, and sourcing model, IAMTHAI.CO does not accept returns, exchanges, or cancellations once an order has been confirmed and shipped.
We encourage customers to carefully review product descriptions, specifications, and images before placing an order.
Damaged or Incorrect Items
If you receive an item that is damaged during transit or significantly different from the product ordered, please contact us within 48 hours of delivery.
To assist with the resolution process, customers may be required to provide:
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Order details
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Photographs of the product
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Photographs of the packaging
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A description of the issue
Each case will be reviewed individually, and where appropriate, we will work toward a fair resolution.
Contact Us
For shipping inquiries or order-related questions, please contact:
IAMTHAI.CO
Thailand
Email: connect@iamthai.co
We appreciate your understanding and thank you for supporting authentic Thai products and craftsmanship.